Privacy Policy — ct88 Online Casino Bangladesh

1 About This Policy

This Privacy Policy applies to all personal data processed by ct88 in connection with the operation of the ct88 online casino and sports betting platform, including the website at ct88.im, any associated mobile browser interface, customer support communications, payment processing, and responsible gaming tools.

ct88 operates as an online gaming and sports betting platform serving players in Bangladesh. This policy is written in English and governs the processing of personal data relating to individuals who access the ct88 platform from Bangladesh and surrounding markets.

This Privacy Policy should be read alongside the ct88 Terms & Conditions, which govern your overall use of the platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data protection matter, this Privacy Policy shall take precedence.

2 Data We Collect

ct88 collects the following categories of personal data from players and platform visitors. We collect only what is necessary for the specific purposes described in this policy.

3 How We Collect Data

ct88 collects personal data through the following methods:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated collection: Technical data collected automatically when you visit ct88.im, including IP address, device fingerprint, browser settings, session cookies, and gameplay logs. This data is collected via server logs and analytics tools.
• Third-party verification partners: Identity and age verification data returned by third-party KYC (Know Your Customer) service providers to whom you submit verification documents.
• Payment processors: Transaction confirmation data and payment method identifiers returned by bKash, Nagad, Rocket, Upay and banking partners when you initiate a deposit or withdrawal.
• Fraud prevention services: Risk signals and device reputation data provided by fraud detection partners to protect your account and the integrity of the platform.

4 Legal Basis for Processing

ct88 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the contract between you and ct88 as set out in the Terms & Conditions — including operating your account, processing deposits and withdrawals, and settling bets.
• Legal obligation: Processing required for ct88 to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, identity verification, and transaction record-keeping.
• Legitimate interests: Processing necessary for ct88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — where such interests do not override your fundamental rights.
• Consent: Where ct88 relies on your consent to process your data — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

5 How We Use Your Data

ct88 uses the personal data we collect for the following specific purposes:

• Creating and managing your ct88 player account, including authentication and account security.
• Verifying your identity and age (21+) in accordance with our eligibility requirements and AML obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay and supported Bangladeshi banks.
• Providing access to casino games, sports betting markets, and all other ct88 platform features.
• Administering bonuses, promotions and loyalty rewards and verifying eligibility for such offers.
• Delivering customer support via live chat, WhatsApp and email in English.
• Monitoring account activity to detect and prevent fraud, collusion, money laundering and other prohibited conduct as defined in the ct88 Terms & Conditions.
• Operating responsible gaming tools including deposit limits, loss limits, self-exclusion and session time tracking.
• Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• Sending promotional communications where you have opted in to receive them, including seasonal offers around Eid, Pohela Boishakh, Victory Day and cricket tournament promotions (BPL, IPL, ICC events).
• Analysing platform usage patterns to improve the quality, reliability and fairness of ct88 services.
• Complying with applicable legal and regulatory obligations.

ct88 will not use your personal data for any purpose that is incompatible with the purposes listed above without providing you with prior notice and, where required by law, obtaining your explicit consent.

6 Sharing Your Data

ct88 does not sell, rent or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Identity verification providers: Third-party KYC partners who process identity documents and return verification decisions to ct88. These partners are contractually bound to use your data solely for the purpose of completing the verification request.
• Payment processors: bKash, Nagad, Rocket, Upay and banking partners receive the minimum data necessary to process your requested transaction. We do not store your full mobile financial service credentials on ct88 servers.
• Game studios: Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Hacksaw Gaming, Ezugi and Spribe may receive anonymised or pseudonymised session data to facilitate gameplay. These studios operate under their own privacy policies and data processing agreements with ct88.
• Fraud prevention and security services: Specialised third-party providers who assist ct88 in detecting and preventing fraudulent account activity, unauthorised access and financial crime.
• Legal and regulatory authorities: Where ct88 is required by applicable law, court order or regulatory direction to disclose personal data to a competent authority, we will do so. Where permitted by law, we will notify you of any such disclosure request before complying.
• Business successors: In the event of a merger, acquisition, or transfer of all or part of the ct88 business, your data may be transferred to the acquiring entity, subject to that entity assuming the same privacy obligations set out in this policy.

7 Cookies & Tracking Technologies

ct88 uses cookies and similar tracking technologies on the ct88.im website to deliver a functional, secure and personalised experience. The following types of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your platform preferences such as language settings, preferred game categories, and notification preferences to personalise your ct88 experience across sessions.
• Analytics cookies: Collect anonymised data about how players navigate and interact with ct88.im to help us understand which features are most valuable and where improvements can be made. This data does not identify you as an individual.
• Security cookies: Used to detect and mitigate fraudulent activity, bot traffic and unauthorised access attempts on the platform.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the ct88 platform, including your ability to remain logged in across sessions. ct88 does not use third-party advertising cookies or cross-site tracking cookies.

8 Data Security

ct88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss and destruction. Our key security controls include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ct88 servers.
• Industry-standard password hashing using bcrypt or equivalent algorithms — plain-text passwords are never stored or accessible to ct88 staff.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Regular security audits and penetration testing of the ct88 platform infrastructure.
• Strict internal access controls ensuring that ct88 staff can only access personal data to the minimum extent necessary for their specific role.
• Secure, encrypted storage for identity verification documents submitted during KYC.
• Real-time fraud monitoring and anomaly detection on all account transactions.

While ct88 applies rigorous security standards, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to your rights, ct88 will notify affected players promptly and take all necessary remediation steps.

You are responsible for maintaining the security of your own ct88 account credentials. Do not share your password with any third party. If you suspect that your account has been accessed without your authorisation, contact ct88 support immediately via live chat or WhatsApp.

9 Data Retention

ct88 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual. Where anonymisation is used, the resulting anonymised data may be retained indefinitely for statistical and analytical purposes.

10 Your Rights

As a ct88 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the ct88 support team via the details provided in Section 14 of this policy.

• Right of access: You have the right to request a copy of all personal data that ct88 holds about you. We will provide this within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request that ct88 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations (such as AML record-keeping requirements).
• Right to data portability: You may request that ct88 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to restrict processing: You may request that ct88 restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to object: Where ct88 processes your data based on legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

11 Children & Minors

The ct88 platform is strictly intended for adults aged 21 years and above. ct88 does not knowingly collect, store or process personal data from any individual under the age of 21. If ct88 discovers or has reason to believe that personal data has been submitted by a person under the age of 21, we will immediately suspend the associated account, delete the data as far as legally permissible, and forfeit any associated funds in accordance with the ct88 Terms & Conditions.

If you are a parent or guardian and believe that your child has registered an account on ct88 or submitted personal data to the platform without your consent, please contact ct88 support immediately via live chat or email so that we can take prompt action.

12 International Data Transfers

ct88 primarily processes and stores personal data on servers located in the Asia-Pacific region. Certain third-party service providers — including game studio technology partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming and others — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, ct88 ensures that appropriate safeguards are in place to protect the data to an equivalent standard as required by this policy. These safeguards include contractual data processing agreements with all third-party partners that impose binding data protection obligations consistent with the standards set out in this Privacy Policy.

By registering a ct88 account, you acknowledge and consent to the transfer of your personal data to third-party service providers in other jurisdictions for the purposes described in this policy, subject always to the safeguards described above.

13 Changes to This Privacy Policy

ct88 reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this policy — for example, changes to the categories of data we collect, the purposes for which we use data, or the third parties with whom we share data — we will notify registered players via the contact method registered on their account and/or via a prominent notice on the ct88 platform, at least 7 calendar days before the revised policy takes effect.

Minor changes such as typographical corrections, clarifications, or changes to contact information may be updated without prior notice. The "Last updated" date at the top of this policy reflects the date of the most recent revision.

Your continued use of the ct88 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Privacy Policy, you must cease using the platform and contact ct88 support to request account closure and data deletion where applicable.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way ct88 handles your personal data, please contact our support team using the details below. All privacy-related communications should reference your registered username and the nature of your request to help us respond efficiently.

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the ct88 platform (Bangladesh Standard Time, UTC+6)

ct88 aims to acknowledge all privacy-related requests within 48 hours of receipt. Substantive responses to data access, rectification, erasure and portability requests will be provided within 30 calendar days unless a written extension notice is issued.